I was very suggest delivery took 10 days! Trucking updates were provided. The sunglasses look like from an expensive store! They were ins a packing box, with trade marks of company, inside the box it was a case and inside the case were the sunglasses. Very stylish and looking good! I love the sunglasses and it could be an excellent gift idea! It came with cleaning cloth and a fabric case for the sunglasses. Also the hard case has a hook that is very convenient for carrying it on the bag. The hard case has zipper and very secured. I did not communicate with the seller. I am more than just satisfied! Well done! Best seller!